filbet Privacy Policy – What We Collect and Why It Matters to You

When you register for a filbet account, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and your preferred payment details for processing deposits and withdrawals in Philippine pesos. We also collect information automatically when you use the platform — such as your device type, browser, IP address, and session activity — to help us detect unusual access patterns and keep your account secure. Additionally, when you place bets, play games, or redeem vouchers, records of those transactions are stored as part of your account history for the purpose of account management, dispute resolution, and regulatory compliance. If you contact our support team, the content of that communication is also retained to help us resolve your query and improve service quality over time. We only collect the information that is necessary for the purposes described in this policy, and we do not purchase or source personal data about you from third-party data brokers.

Your personal data is used primarily to operate and maintain your filbet account — this includes verifying your identity, processing your PHP transactions, making promotions and vouchers available to you, and personalising your experience on the platform based on your activity and preferences. We also useyour data to communicate with you about your account status, security alerts, and — where you have opted in — promotional offers relevant to your interests as a Philippine player. We may use aggregated, anonymised data to analyse platform performance and improve the features available on filbet, but this analysis cannot be traced back to you as an individual. Your data is also used to fulfil our legal obligations under applicable Philippine regulations, including age verification, anti-money laundering checks, and responsible gaming monitoring. We will never sell your personal information to third parties for their own marketing purposes, and any sharing with service providers is strictly limited to what is necessary for them to perform services on our behalf.

filbet works with a limited number of trusted third-party service providers to deliver the platform — these include payment processors who handle your PHP deposits and withdrawals, identity verification providers who confirm your eligibility, and technology partners who support platform infrastructure and security. Each of these providers is bound by a data processing agreement that restricts how they may use your information and requires them to maintain appropriate security standards. We do not share your personal data with advertisers, data brokers, or unrelated third-party businesses. In exceptional circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts when we are legally compelled to do so under Philippine law, but we will only provide the minimum information necessary to comply with such a requirement. If there is ever a change in ownership of the filbet platform, your data may be transferred to the new operator as part of that transition, and you will be notified in advance of any such change and how it affects your privacy rights.

We retain your personal data for as long as your filbet account remains active and for a reasonable period thereafter in order to fulfil our legal, regulatory, and contractual obligations. Transaction records and account activity logs are kept for a minimum period required under applicable Philippine financial regulations, even after an account has been closed. Once your data is no longer required for any of the purposes described in this policy and no legal obligation requires its retention, it will be securely deleted or anonymised so that it can no longer be associated with you. If you request deletion of your account, we will action that request promptly while retaining only the minimum data that we are legally required to keep. You can contact our support team if you have specific questions about how long particular categories of your data are held.

filbet applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include encrypted data transmission, secure server environments, access controls that limit which staff members can view personal account data, and regular security reviews of our systems and processes. While we work hard to maintain strong data security, no online system can guarantee absolute protection, which is why we also encourage you to practise good personal security habits — such as using a strong, unique password for your filbet account and logging out of shared devices after each session. If we ever become aware of a security incident that is likely to affect your personal data, we will notify you and the relevant authorities in accordance with our obligations under Philippine data protection law. Our support team is available to assist you immediately if you suspect that your account has been compromised or that your personal data may have been accessed without your authorisation.

As a user of the filbet platform based in the Philippines, you have a number of rights in relation to the personal data we hold about you. You have the right to request a copy of the personal information we hold about you, to ask us to correct any inaccurate data, and to request that we delete your data where there is no longer a legitimate reason for us to hold it. You also have the right to object to certain types of data processing, to restrict how we use your data in some circumstances, and to withdraw any consent you have previously given — for example, opting out of promotional communications at any time through your account settings or by contacting support. To exercise any of these rights, you can reach our team at the contact details provided in the footer of this page, and we will respond to your request within a reasonable timeframe in line with applicable regulations. If you believe that we have handled your personal data incorrectly, you have the right to raise a complaint with the relevant Philippine data protection authority. We are committed to addressing all data rights requests fairly and transparently.

filbet uses cookies and similar tracking technologies to operate key platform functions, remember your preferences, maintain your logged-in session, and gather anonymised analytics about how players navigate the site. Essential cookies are required for the platform to work correctly and cannot be disabled without affecting your ability to use filbet. Analytics cookies help us understand which features are most useful to our Philippine players so we can continue improving the experience, and these are only activated with your consent where required by applicable law. You can manage your cookie preferences through your browser settings at any time — most browsers allow you to block or delete cookies, though doing so may affect certain features on the platform. We do not use cookies to build individual advertising profiles or to track your activity across third-party websites that are unaffiliated with filbet.

This Privacy Policy may be updated from time to time to reflect changes in how filbet operates, updates to platform features, or changes in Philippine data protection regulations. When we make material updates that significantly affect how your data is handled, we will notify registered account holders by email or via a notice displayed within your account dashboard, and the revised policy will be published on this page with an updated effective date. We encourage you to review this policy periodically so you remain informed about how your personal information is being protected. Continuing to use the filbet platform after an updated policy has been communicated constitutes your acceptance of those changes. If you have any questions about this policy or how it applies to you as a player in the Philippines, please do not hesitate to contact our support team using the details in the footer below.